NoCode Agents
By César Murga · Facts verified 26 October 2026 · Prices checked against vendor pages
Fin (by Intercom): AI agent for customer conversations with outcome-based pricing at $0.99 per outcome.
Fin is Intercom's AI agent for customer conversations across chat, email, voice, social, Slack and API. It charges $0.99 per outcome, and you pay nothing if Fin cannot answer or the customer asks for a human. Combined with the Intercom helpdesk it costs $19 per seat per month plus $0.99 per outcome, and it also works with existing helpdesks such as Salesforce, HubSpot, Zendesk and Freshdesk. A 14-day free trial is available with no credit card required.
What is Fin (by Intercom)?
Fin is an AI agent built by Intercom that resolves customer conversations across chat, email, voice, social, Slack and API. Intercom says Fin customers average a 76% resolution rate across 12,000+ businesses. Teams train Fin on their help center, website, PDFs or tools like Notion and Confluence, and connect integrations so Fin can read and write to their systems. Fin is natively integrated with the Intercom helpdesk and supported on Salesforce, HubSpot, Freshdesk and Zendesk. Pricing is outcome-based: $0.99 per outcome, with a $19 per seat per month Intercom helpdesk option.
How much does Fin (by Intercom) cost?
Here are Fin (by Intercom)’s plans as published on its pricing page on 26 October 2026.
| Plan | Price | What you get |
|---|---|---|
| Fin with the Intercom helpdesk | $19 per seat/mo + $0.99 per outcome | Combines Intercom with Fin for a single, natively integrated customer service platform. |
| Fin with your existing helpdesk | $0.99 per outcome | Works with any helpdesk, including Freshdesk, Salesforce, Zendesk, and more; you keep paying your current helpdesk cost. |
| Fin Voice | $1.99 per voice outcome | AI voice support, available via sales. |
| Pro add-on | From $100 per workspace/mo | Advanced AI features to analyze performance, monitor quality, and improve Fin; includes Operator. |
| Copilot add-on | $29 per teammate/mo | Personal AI assistant in the inbox; free to use in 10 Copilot and 10 AI Auto-translation conversations per agent/mo. |
| Early Stage Program | A year of Fin + 93% off Intercom | For startups with under $10M raised and 15 employees or fewer; example estimate of $65/mo in year one. |
What are Fin (by Intercom)’s key facts?
- Fin charges $0.99 per outcome; if Fin can't answer, fails to perform an action, or the customer asks for a human, you pay nothing.
- You are charged at most one outcome per conversation, even if Fin takes multiple actions; if the conversation is later reopened, the outcome is refunded.
- Intercom says Fin customers average a 76% resolution rate across 12,000+ businesses, with an average 1% increase in resolution rate every month.
- Fin Voice is available via sales at $1.99 per voice outcome.
- A 14-day free trial is available with no credit card required.
Who is Fin (by Intercom) best for — and who should skip it?
Good fit
- Customer support teams that want to pay only when the AI resolves a conversation
- Teams already on Intercom, Salesforce, HubSpot, Zendesk or Freshdesk
- Companies that want spending limits and alerts to keep AI costs predictable
Look elsewhere if you need
- Teams that need to self-host their AI agent
- Internal back-office workflow automation outside customer conversations
Our verdict on Fin (by Intercom)
Fin is a strong pick for customer support teams that want outcome-based pricing: you pay $0.99 only when Fin resolves the conversation, with spending limits to control costs.
Hands-on note: this profile is built from Intercom’s own published pages. Our hands-on test notes will be added here after testing.
Where does Fin (by Intercom) appear in our guides?
Categories: Customer support agents, Voice & phone agents