NoCode Agents
By César Murga · Facts verified 26 October 2026 · Prices checked against vendor pages
Salesforce Agentforce: Enterprise AI agent platform with consumption-based Flex Credits, per-conversation pricing, and per-user add-ons.
Salesforce Agentforce is an AI agent platform that delivers 24/7 autonomous support at enterprise scale, with agents deployable on the web, on the phone, and in apps. It offers a free Salesforce Foundations tier, and paid pricing starts at $500 per 100,000 Flex Credits, with per-conversation pricing and per-user add-ons also available. Flex Credits are consumed per action: standard Agentforce actions cost 20 credits and Agentforce Voice actions cost 30 credits. Salesforce says over 18,000 companies already run on Agentforce.
What is Salesforce Agentforce?
Agentforce is Salesforce's AI agent platform for building and running autonomous agents across customer-facing and employee-facing use cases. Salesforce positions it as a way to launch agents for sales, service, HR, and more, with job-specific subagents, prebuilt actions, and Salesforce context already in place. The platform includes Agent Builder, Agent Script, Agentforce Voice, Observability, and multi-agent orchestration. Pricing is flexible: consumption-based via Flex Credits or Conversations, or per-user licensing through add-ons and user licenses.
How much does Salesforce Agentforce cost?
Here are Salesforce Agentforce’s plans as published on its pricing page on 26 October 2026.
| Plan | Price | What you get |
|---|---|---|
| Salesforce Foundations | $0 | Get started with Agentforce for free, for any use case. Includes Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker, Agentforce Vibes. |
| Flex Credits | $500 USD per 100k Credits | Pay per Action as you scale. Covers customer-facing and employee-facing agents, Agentforce Voice, Digital Wallet, buying model flexibility, Agentforce Vibes, Slackbot. |
| Conversations | See vendor pricing page | Pay per Conversation as you scale Agentforce. Covers customer-facing agents and Digital Wallet. Contact Salesforce for pricing. |
| Agentforce add-ons | $125 user/month | For Sales, Service, and Field Service and Operations. Unmetered Agentforce usage for employees, full AI suite in the flow of work, AI-powered analytics, Prompt Builder and more. |
| Agentforce Industries add-ons | $150 user/month | For Industries Clouds. Unmetered usage for employees, industry-specific AI, everything in Sales Cloud and Service Cloud add-ons. |
| Max Edition | from $550 user/month | Available for Sales, Service, Sales/Service, and Industries. Agentforce add-on included, 2.75M Flex Credits per org per year. |
| Agentforce User License | $5 USD/User/Month | Requires Flex Credits. Provides Agentforce access to every employee, access to limited Salesforce CRM objects, metered usage. |
| Agentforce Coworker User License | $50 USD/User/Month | Standalone SKU with per-user pricing. All Coworker searches included, 30 MBs of indexing per user per month. |
What are Salesforce Agentforce’s key facts?
- Agentforce actions cost 20 Flex Credits each; Agentforce Voice actions cost 30 Flex Credits each.
- Flex Credits are priced at $500 per 100,000 credits, so a 20-credit action works out to $0.10 at that rate.
- A free Salesforce Foundations tier includes Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker, and Agentforce Vibes.
- Salesforce says over 18K companies already run on Agentforce.
- Flex Credits can be bought via Pre-Purchase, Pre-Commit, or PayGo buying models, with usage tracked in Digital Wallet.
Who is Salesforce Agentforce best for — and who should skip it?
Good fit
- Enterprises already on Salesforce that want agents with CRM context built in
- Customer service teams needing 24/7 autonomous support on web, phone, and apps
- Organizations that want consumption-based pricing tied to actions rather than seats
Look elsewhere if you need
- Teams wanting self-hosted or open-source tooling
- Small teams with very low budgets beyond the free tier
- Buyers who need published per-conversation rates without contacting sales
Our verdict on Salesforce Agentforce
Agentforce is the natural pick for Salesforce-centric enterprises that want autonomous service and employee agents with consumption pricing tied to actions, though most real costs require talking to sales.
Hands-on note: this profile is built from Salesforce’s own published pages. Our hands-on test notes will be added here after testing.
Where does Salesforce Agentforce appear in our guides?
Categories: Customer support agents, Enterprise agent platforms, Workflow automation agents